1. Who can I call if I have questions about my claims/benefits?

Call Elizabeth at 956-428-7006 ecjuarez@sbcglobal.net

or Group and Pension Administrators at 1-800-827-7223

 

  1. What is a deductible?

A specified dollar amount of covered expenses which must be incurred during a calendar year before any other covered expenses can be considered for payment according to the applicable benefit percentage. “Deductible” also means that dollar amount of the expense of a particular procedure or covered expense for which it is indicated in the schedule of benefits that a special deductible will apply. The plan administrator reserves the right to allocate and apportion the deductible and benefits to any covered persons and assignees.

 

  1. What does co-insurance mean?

The portion of covered expenses that is shared by the plan and the covered person in a specific ratio (i.e. 70%/30%) after the calendar year deductible has been satisfied. The amount of co-insurance paid by or on behalf o f the covered person is applied towards the covered person’s or family’s annual out-of-pocket maximum.

 

  1. What is an annual out-of-pocket maximum?

The maximum dollar amount a covered person will pay for covered medical expenses, in addition to the calendar year deductible, other deductibles, copayments, and any covered charges already paid at 100% in any one calendar year period, unless otherwise specified in the schedule of benefits.

 

  1. Is my doctor in-network?

You can verify if your doctor is in network by going online and visiting HealthSmart.com or call 1-800-687-0500

 

  1. Am I responsible for the PPO-Discount?

No

 

  1. Do my co-pays apply towards my deductible?

No

 

 

 

 

               IF YOU STILL HAVE QUESTIONS CALL ELIZABETH – 956-428-7006

ecjuarez@sbcglobal.net

  1. Is my deductible calendar year?

Yes – January to December

 

  1. How do I know if my prescriptions are applying towards my deductible?

You will receive an explanation for benefits from GPA

 

  1.  Do I need to provide proof of full time student status for my dependent over the age of 19?

No – Your dependent will be covered up to the day before their 25th birthday

 

  1. Can I add a dependent anytime?

No – only if there is a change of status

 

  1. Can I change my plan at anytime?

No – only at open enrollment

 

  1. When does my insurance effective?

The first of the following month of date of hire

 

  1. Who can I add to my health insurance?

A spouse and child(ren)

 

  1. Do my benefits change if I see a doctor out of network?

Yes – you have a separate out of network deductible and your co-insurance percentage will change

 

  1. Are my in and out of network deductibles combined?

No

 

  1. What does my $25 office copay cover?

Up to $250 per office visit – included examination, treatment, lab, x-ray, tests and supplies provided by and billed by Physician at the time of the office visit, except surgery, chemotherapy/radiation therapy, infusion therapy, physical therapy, occupational therapy and speech therapy

 

  1. What is an Explanation of Benefits (EOB)?

A statement sent from the health insurance company to a member listing services that were billed by a healthcare provider, how those charges were processed, and the total amount of patient responsibility for the claim.

 

 

 

               IF YOU STILL HAVE QUESTIONS CALL ELIZABETH – 956-428-7006

ecjuarez@sbcglobal.net

  1.  Is my dentist in-network?

You do not have and in and out of network for dental. You can see a provider of your choice.

 

 

  1.  What are my prescription copays?

It depends on what plan you are on. You will have a $10 copay for generic drug, $25 copay for brand name drug, $50 copay for a non-preferred drug, or your prescriptions will apply towards your deductible.

 

  1.  How do I submit a prescription if I don’t have a copay benefit?

GPA will apply your prescriptions towards your deductible as soon as they receive a monthly report from Pharmacare. You will then be sent an EOB.

 

  1.  Can I see a dentist in Mexico?

Yes, dental services incurred in Mexico are covered, provided that:

                                                   a.     treatment is necessary and recognized as usual treatment for that condition;

                                                  b.     dental expenses are considered Usual and Customary according to the HIAA, based on the nearest U.S. geographical location to point of service;

                                                   c.     procedures are approved by the ADA;

                                                  d.     all usual Plan provisions and limitations apply;

                                                   e.     expenses must be filed in U.S. dollar amounts and must be translated into English; and

                                                    f.     benefits may not be assigned to the Provider

 

  1.  What is my policy and group number?

Policy # = Social Security Number

Group # = H870428

 

  1.  What is Protected Health Information (PHI)?

PHI – Individually identifiable health information that is created or received by a Covered Entity (the Plan) and relates to: (a) a person’s past, present or future physical or mental health or condition; (b) provision of health care to that person; or (c) past, present, or future payment for that person’s health care. This term shall be constructed in accordance with the Privacy Regulation.

 

 

 

 

 

               IF YOU STILL HAVE QUESTIONS CALL ELIZABETH – 956-428-7006

ecjuarez@sbcglobal.net

  1.  Who can call and inquire about my claims, benefits, or other information?

Should you need a designated person on your policy, a written authorization must be submitted to our office.  The document must include the date, the name and relationship of designee and your signature.

 

  1.  What is Health Insurance Portability and Accountability Act of 1996 (HIPAA)?

HIPAA – With regards to health care plans, it should be noted that this Act implemented the portability of health insurance set standards for Pre-existing Condition exclusion periods and change health status eligibility provisions for employee health plans.

 

  1.  What is a pre-existing condition?

Any physical or mental illness or injury for which the covered person received medical care, advice, diagnosis or treatment, or for which a physician was consulted or for which medical expenses were incurred or for which a covered person has taken prescribed drugs or medicines during the six months immediately prior to the covered person’s enrollment date in the Plan.

 

 

 

               IF YOU STILL HAVE QUESTIONS CALL ELIZABETH – 956-428-7006

ecjuarez@sbcglobal.net